Refund & Cancellation Policy
This policy covers paid advisory engagements with Desktop Studiocore (audits, clinics, and retainers). It does not cover physical goods, software licences, or subscription products — we do not sell those.
Eligibility
Refunds apply to fees paid for advisory work that has not been delivered according to the statement of work, or that you cancel within the windows below. Deposit and progress payments are treated as described in each section.
Timeframe to request
Submit refund or cancellation requests in writing to info@desktop-studiocore.click within fourteen days of the event giving rise to the request (for example, a missed kickoff caused by us, or your decision to cancel before work starts).
Full refund
A full refund of amounts paid is available if:
- We cancel the engagement before kickoff for reasons other than your breach, or
- You cancel in writing more than ten business days before the agreed start date and no preparatory work has begun
Partial refund
If you cancel between ten and three business days before start, we retain 40% of the project fee (or the deposit, if higher) to cover reserved analyst time, and refund the remainder of sums already paid.
Once kickoff has occurred, fees for completed stages are non-refundable. Unused later stages may be refunded on a pro-rata basis if we agree the remaining work will not proceed.
Non-refundable items
- Completed workshops, clinics, and readouts
- Written deliverables already issued
- Third-party costs approved by you in writing (for example, venue hire)
- Retainer months that have already started
Deposits
The 40% project deposit confirms your start week. It is credited toward the final invoice. It is refundable only under the full-refund conditions above.
Rescheduling
You may reschedule once, at no charge, with at least seven business days’ notice. Later reschedules may incur a MYR 800 administrative fee or require a new deposit if analyst calendars cannot absorb the change.
No-shows
If key client counterparts miss a booked workshop without twenty-four hours’ notice, that session is treated as delivered. We will offer one courtesy rebooking at our next available slot.
Work already started
Analysis hours logged after kickoff are billable. If an engagement stops early by mutual agreement, we invoice for work performed and refund unused prepaid amounts where applicable.
Retainers
Monthly retainers may be cancelled with thirty days’ written notice after the minimum term. Prepaid months that have not started are refundable; the current month is not.
Refund method and timing
Approved refunds are returned by the original payment method when possible, otherwise by bank transfer to the paying entity. Processing typically takes ten to fifteen business days after approval.
How to request
Email info@desktop-studiocore.click with the engagement name, invoice number, and reason. We confirm receipt within two business days and state the proposed resolution.
Contact
Desktop Studiocore · Office 10, 53 Demo Road, Kuala Lumpur 00000 · +60 3 0000 1960 · info@desktop-studiocore.click